What is a Customer Value Agreement?
A CVA is a hassle-free service contract between you and Bergerat Used. Our goal is to offer you support throughout the entire service life of your equipment and, in doing so, to safeguard your investment. Our Customer Value Agreement plans were developed to minimize downtime, reduce costs, increase productivity, and avoid unplanned maintenance costs.
We know that each customer has different expectations when it comes to maintenance and service, which is why we offer different CVA to suit everyone’s requirements, from receiving preventative maintenance kits up to a completely customizable CVA.
By choosing a CVA plan, you will benefit from:
With our CVA, you will receive genuine CAT parts where you need them and in time for scheduled maintenance. That helps you cut downtimes. No matter how you install parts, you will benefit from the highest quality components for your machine, which will help to extend its service life and, thus, to reduce the risk of other problems developing.
Easy health management
Bergerat Used offers you support throughout your equipment’s entire service life and offers an Equipment Protection Plan including troubleshooting, diagnostics, and repairs using genuine CAT parts. That is one way to limit unexpected costs and, thus, safeguard your investment.
Easy management of your equipment’s condition
With your CVA, you receive access to the CAT App and My.Cat.Com, where you can monitor the machines’ working hours, locate them, and receive key equipment condition alerts and inspection results via CAT Inspect. This enables you to prevent issues or downtimes.
A simplified financing solution
You have the option of integrating your CVA into your monthly equipment payment directly when purchasing a machine or you can also sign up for your CVA at a later point in time. This approach has many advantages: you get expert advice, it’s easy to buy genuine CAT parts, and payment is effected in a simple way.
Note : Available for customers in our territories (France, Belgium, Poland, Romania).